Frequently Asked Questions (FAQ)
Welcome to the DollFitLab FAQ page! Here, we’ve compiled answers to your most common questions about our products. If you don’t find what you’re looking for, feel free to contact our friendly support team!
What dolls do your clothes fit?
Our outfits are designed for mini figures around 17cm tall.
They fit most Labubu and similarly sized dolls.
If you're unsure, check the product description or feel free to message us!
Are the clothes handmade?
Yes! Every piece is either handmade by us or sourced from small-scale designers.
We carefully choose materials and styles to reflect kawaii fashion with comfort and personality.
Are the materials safe?
Yes, all our products are made from high-quality, non-toxic, and skin-friendly materials.
Where do you ship from?
We ship primarily from partners and warehouses that serve the United States, ensuring fast and trackable delivery.
Some items may ship from our international creative partners — estimated shipping times will always be listed.
How long does shipping take?
US Orders:
Usually 5–12 business days, depending on your location and the product.
International Orders:
Typically 10–20 business days. Delays can occur during holidays.
How do I place an order?
Simply add your desired items to the cart and proceed to checkout. Follow the prompts to enter your shipping and payment details.
What payment methods do you accept?
We accept:
- Visa, MasterCard, American Express
- PayPal
- Apple Pay & Google Pay
All transactions are secure and encrypted.
Do you offer returns or exchanges?
We offer a 30-day return policy. If you’re not satisfied, simply reach out to us to initiate a return or exchange.
How do I request a refund?
Contact our customer support team with your order number, and we’ll guide you through the process.
Do you sell mystery boxes or bundles?
Not at the moment — but we might in the future!
Sign up to our newsletter to get early access when we launch bundles or limited drops.
Can I contact you directly?
Of course!
You can message us anytime at hello@dollfitlab.com
or via Instagram DM. We respond within 24–48 hours (usually faster!)
Can my doll be featured on your page?
Absolutely!
Tag us on Instagram @dollfitlab and use the hashtag #DollFitLabStyle for a chance to be featured on our site or social media.